FAQ |
Frequently Asked Questions |
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1. Why is this free? Is it a special offer?
2. How can you make money if this is free?
3. If I can use your service for free, why would I want to upgrade to a paid service?
4. Is there a maximum number of callers per conference?
5. Is there a time limit for calls?
6. Is there a limit to the number of times I can use conference call service?
7. Can someone from outside the U.S. participate in conference calls?
8. Can participants enter the conference whenever they want?
9. Can I schedule recurring conferences?
10. How much time does it take to set up a conference?
11. Do I need e-mail in order to participate in a conference call?
12. How safe is my personal information? Will it be sold or made available to a third party?
13. Is recording available for conference calls?
14. Can I record a personalized greeting?
15. Why am I being told that my PIN is invalid?
16. How do I control volume during the conference?
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1. Why is this free? Is it a special offer? |
Our basic conference calling service is available to you for free. And, no, that will not change. The only charges you’re responsible for will be normal long distance fees. Callers can use long distance, prepaid calling cards, or mobile phones to access conferences.
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2. How can you make money if this is free? |
Our basic service is offered to you for free in the hope that you will see its value. Once you’ve seen how it works, perhaps you will upgrade to one of our paid services. But that isn’t necessary; you can keep using the free service for as long as you like.
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3. If I can use your service for free, why would I want to upgrade to a paid service? |
With an 800 number, only the host of the conference call will pay a fee, which saves your guests from any long-distance charges. Our 800 service also grants you web-based control of your conferences.
(This is available for purchase in the United States only.)
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4. Is there a maximum number of callers per conference? |
Yes. You can have a maximum of 250 callers on any given conference call.
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5. Is there a time limit for calls? |
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6. Is there a limit to the number of times I can use conference call service? |
No. There is no limit to the number of times you can use the service.
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7. Can someone from outside the U.S. participate in conference calls? |
Yes. Anyone can call into a conference but will incur any applicable long-distance charges.
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8. Can participants enter the conference whenever they want? |
Yes. As long as callers have the correct dial-in number and access code, they can enter and leave at any time.
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9. Can I schedule recurring conferences? |
Yes. You can schedule a conference call for any time and can call in whenever you want. Your dial-in number and access code will be the same.
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10. How much time does it take to set up a conference? |
You can have a conference set up in the short time it takes to set up an account. Conferences can be scheduled immediately.
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11. Do I need e-mail in order to participate in a conference call? |
No. The host of the conference can directly provide participants with all the call info (date, time, phone number, and access code).
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12. How safe is my personal information? Will it be sold or made available to a third party? |
We value your privacy and will never sell or share your personal information with anyone.
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13. Is recording available for conference calls? |
Yes. Recording, access, and downloads* of your recordings are free. If you record your call, you will receive a six-digit PIN that will allow you to access the recording by phone any time for up to 30 days.
*Free downloads are available with the No Fee Conference with Web Control. Your recordings are stored in .wav format so that you can e-mail them to other associates who could not attend your conference.
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14. Can I record a personalized greeting? |
If you wish to have a special greeting recorded for your calls, please contact us. It is possible, but this service requires a minimum number of minutes used per month. We do encourage for larger groups and corporations.
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15. Why am I being told that my PIN is invalid? |
The most common mistake is that the PIN has been entered incorrectly. If you’ve checked and this is not the problem, please contact us via e-mail at sales@nofeeconference.com and we’ll be happy to help you resolve the issue.
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16. How do I control volume during the conference? |
Check out the Help page for the instructions on how to do this and more.
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